Is there still a way to reach a real person at EA support?

if the flow keeps dumping you on articles, go back and pick a slightly different issue. some categories just never offer chat. the Answers HQ forum is the other route, now and then the community managers there escalate stuff that's stuck.

Yes but you have to go through the help site's flow first. Sign in, pick the game, the platform and the closest matching issue, and the contact options only show up at the end. Live chat is there when agents are online, so if it only offers articles try again at a different time of day. Picking the account or billing categories seems to surface chat more reliably than the generic gameplay ones.