What's the best way to actually reach Roblox support?
Submitted a ticket through the support form about a missing purchase nine days ago and all I've had is the automated reply. Is there a better route, or do they just take that long?
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1 Answer
akashs
There's no phone number and no live chat, so the support form is it. You'll find the Support link at the bottom of the Roblox website.
What gets you an answer faster:
- log in first so the ticket is tied to your account
- pick the most specific category. billing, hacked account and moderation appeal all go to different queues
- for anything payment related, put in the date, the amount and the receipt or order number
- one ticket per issue, and reply to their email instead of opening a new one
Ignore anyone on social media or in game who says they're support. Roblox staff won't DM you asking for your password or a code.