anyone managed to reach a real person at roblox support?

there's no phone line, the support form is the only way in and replies come by email. what helps: pick the closest category, not 'other'. put your username and roughly when it happened in the first line. and reply to the same ticket rather than opening new ones, a new ticket just puts you back at the end of the queue. the first answer is nearly always a canned one. replying to it with more detail is what gets an actual person to read it.