Refunding a game on steam is going nowhere

if you're past the two hours it isn't automatic, but it isn't a flat no either. put the request in anyway and write a line about what's wrong - crashes, won't run, whatever it is. someone actually reads those. also check the email on the account. the reply goes there, not into the client, so it's easy to think nothing happened.

Under two hours played and within fourteen days of buying it, steam approves those more or less automatically. help > steam support > pick the game > i'd like a refund. worth knowing the money goes back to your steam wallet by default, and if you want it on the card instead you have to choose that on the form - it takes about a week to show up.