how are people managing to refund a game on xbox?

preorders are easier, if that's what this is. you can normally cancel those from the same order history page as long as release isn't too close, no reason needed. once it's out and downloaded you're back to the case-by-case request.

you have to request it through your microsoft account order history, pick the game and there's a request a refund option. it isn't automatic like steam and it's not guaranteed. from what i've seen they're much more likely to say yes if you bought it recently (roughly the last couple of weeks) and barely played it. put in a clear reason. dlc and consumables that have already been used are generally a no.